PRIVACY POLICY

1. INFORMATION WE COLLECT

We may collect information directly from you and automatically through the website.

• Contact details: name, email address, phone number, company, and project information you submit through forms, email, or calls.
• Project materials: creative briefs, files, references, and communication records needed to deliver services.
• Usage data: pages viewed, links clicked, approximate location, browser type, device type, and referring URL.
• Technical identifiers: IP address, cookie identifiers, and diagnostic information.

2. HOW WE USE INFORMATION

• Respond to inquiries, provide quotes, and schedule consultations.
• Plan, deliver, and support contracted services.
• Send project updates, service notices, and newsletter communications (where permitted).
• Operate and improve website performance, usability, and security.
• Comply with legal obligations and protect against fraud or abuse.

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to run core site functionality, measure performance, and understand engagement. Details are provided in our Cookie Policy.

4. HOW WE SHARE INFORMATION

We do not sell personal information. We may share data with:

• Service providers supporting hosting, analytics, email, payment, customer support, and productivity tools.
• Professional advisors such as legal, accounting, and insurance providers when needed.
• Authorities when disclosure is required by law, regulation, court order, or to protect rights and safety.
• Business transfer counterparties in connection with a merger, acquisition, financing, or asset sale.

5. THIRD-PARTY SERVICES

Our site may include embedded or linked third-party services (for example, YouTube, Spotify, social media platforms, analytics providers, and payment processors). These providers operate under their own privacy policies and terms, which we encourage you to review.

6. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including servicing active projects, keeping required business records, resolving disputes, and meeting legal obligations.

7. DATA SECURITY

We use administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage method is fully secure, so we cannot guarantee absolute security.

8. YOUR RIGHTS AND CHOICES

Depending on your location, you may have rights to:

• Request access to or a copy of personal data we hold about you.
• Request correction or deletion of certain personal data.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Unsubscribe from marketing emails at any time.

To make a request, email hello@spadecreative.org.

9. CHILDREN'S PRIVACY

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. CHANGES TO THIS POLICY

We may update this policy from time to time. Updates will be posted on this page with a revised "Last updated" date.