Ava help
A few useful answers.
Getting started? Follow the Mac setup guide, or manage your account.
What happens when my trial ends?
Your first Ava account includes 14 days of Full access. Without a paid Full plan, it becomes Ava Lite automatically. Use the same app and account. Lite keeps conversation and personality, but cannot access your screen, computer, apps, or scheduled tasks.
Can Lite help me reply to a message?
Yes. Paste the message into your conversation and ask Ava to draft a reply. Copy the response and send it yourself. Lite cannot read your inbox, view your screen, or send the reply for you.
What does Ava Full include?
The complete Ava product: conversation, computer access, supported app workflows, scheduled work, and all updates. macOS permissions and your authorization are still required for computer actions.
Why are there two sign-ins?
Your Ava account identifies your trial or paid plan and your connected Macs. Your eligible ChatGPT account powers the AI runtime inside the Mac app. An Ava plan does not include or replace a ChatGPT subscription; provider eligibility, usage limits, and terms apply separately.
Does Ava watch my screen all the time?
Screen context is used for requested tasks when computer access is enabled. Full and Trial can request macOS Screen Recording and Accessibility permissions. Lite has no screen access or computer use, even if macOS permissions were previously granted.
Where does my information go?
The desktop app keeps task history, settings, schedules, and reviewed memory on your Mac. Text and selected context needed to answer or carry out a task are sent through the included AI engine to your account provider. Ava account and billing services store the information needed for sign-in, plan access, and connected devices. See Spade Creative’s privacy policy for the site’s policy.
How do I cancel or change billing?
Open Your account, then Manage billing. Review your subscription and available changes in the billing portal. Canceling a recurring plan takes effect according to the period shown there. When paid access ends, your account becomes Lite. A lifetime purchase is not a recurring subscription.
My upgrade has not appeared in Ava.
After checkout, return to your account and allow a moment for payment confirmation. Bring Ava online so it can refresh your access. If the account still shows the wrong plan, contact support with the email used at checkout. Never send passwords, sign-in codes, or payment card details.
I lost a Mac or do not recognize a connection.
Open Your account and disconnect the Mac. This revokes its account connection when it next checks in. Disconnecting does not erase the app or files stored on that device. Contact support if you need help securing your account.